| --Please review our
Service Page (top, right tab) for general terms and
conditions regarding ordering. |
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| Q. How do I order? |
| --We highly recommend you do not purchase
any items through the browse pages. These pages have the
words "browse" in the address bar of your browser and list
only the product's name and often a photo and price. The
recommended thing to do is to follow the instructions at the
top of the browse pages which states- "Click
On Product Name to view the full details, and to
order the product." By clicking on
the Product Name you will arrive at the detail page for the
product. There you will see information and (often VERY)
relevant ordering details specific to the product. |
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| Q. How do I pay? |
| --There are a few ways to order.
1. Checkout with your credit card through
the shopping cart on the website. |
| 2. Checkout and pay through your PayPal
account. Occasionally, people miss the link at the end of
the cart ordering process. We can send a PayPal payment
request, if necessary. |
| 3. Check or Money Order. We only make our
address available by request. All customers paying via Check
or Money Order are required to pre-confirm and reserve their
order for live bugs, due to limited availabilities on many
items. Payments for these items must arrive within a timely
manner (about a week) for us to honor your reservation. |
| 4. Purchase Order and discounts are
available to schools and most institutions that prefer to
pay this way. Please contact us to arrange details and visit
our Educator's Page for
additional details. |
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| Q. Is everything on the
website up to date/currently available? |
| --Generally, yes, everything listed on
the website is currently available. Please feel free to
email us for up to the minute details. While we do an
excellent job of keeping everything current, a few factors
occasionally affect our "listed" availabilities vs. our
"actual" availabilities. These include the following:
1. The unique logistics of our supply
base (working with other hobbyists to offer a huge diversity
of bugs). |
| 2. Our doors are open 24/7/365. Sometimes
we wake up to an order that clears out our inventory for a
particular item. |
| 3. Live bugs die. Sometimes a combination
of low supply and unexpected deaths affect availability. |
| 4. Some of our unique items only sell
once or twice each year. For this reason, we don't update
their availability quite as often. |
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| Q. Where is my order? |
| --Orders of live bugs shipped by Express
Mail ( shipping cost was $21+) generally arrive on Tuesday
or Wednesday. Please request a tracking number if you did
not receive one. Signature required! |
| --Orders of some live bugs are shipped by
Priority Mail (shipping cost was $8-$20). During the colder
months of the year you will need to sign for your package. |
| --Book orders ship on Tuesdays and
Thursdays. |
| --All orders are typically shipped on
Mondays or Tuesdays to avoid weekend-related postal delays. |
| --Non-living items ship by Priority Mail
and usually arrive on Wednesdays, Thursdays or Fridays. |
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| Q. Are products listed at
$0 actually FREE? |
| --Nope! At the top of the "browse" pages
there is a note to click on the product's name to view
info/ordering details. The $0 field indicates that you will
not be charged for that particular item through our website
(nor will you able to order it directly from us). After
clicking through to the detail page, you will see
information about placing orders for those products through
our partner links with other websites. Though we do not ship
these products ourselves, we get lots of requests for these
items and have partnered with others to make them available
to you (and so you don't have to ask). |
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| Q. I didn't receive a
personal response confirming my order. |
| --Our website sends an automated
confirmation to you, after you place your order. We also
"usually" send a personal letter of thanks with any relevant
details regarding your order. |
| --If you are use Yahoo.com for your
email (or other providers), you find that emails from
Bugsincyberspace.com are being filtered into your "spam" or
"junk" folders. Please check there for important updates
regarding your order. |
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